Last updated: April 17, 2026
Because digital storybooks are personalized and delivered instantly, we generally do not offer refunds on digital purchases. However, if there is a technical issue preventing you from accessing your book, please contact us within 7 days of purchase and we will make it right.
We want you to love your book! If your printed book arrives damaged or with a printing defect, we will replace it at no charge. Please contact us within 14 days of delivery with a photo of the issue.
Because each book is custom-printed on demand, we are unable to accept returns for change of mind. However, we review all cases individually and will do our best to find a solution.
You may cancel a printed book order within 1 hour of purchase, before it enters the print queue. After that, cancellations are not possible as production begins immediately.
To request a refund or report an issue, please email us at: hello@myfluffytales.com
We typically respond within 1–2 business days.